Welcome to your ultimate guide on setting up and connecting your Google Nest Camera. This detailed guide will help you with everything from downloading the correct app to troubleshooting common issues. Follow these instructions to get your Nest camera up and running smoothly.
Getting Started
Important Note
Before you begin: Ensure you connect your camera to the app before installing or mounting it. You need to scan the code on your camera to connect it to the app.
1. Download the App You Need
Depending on your camera model, you’ll need either the Google Home app or the Nest app. Download the necessary app from the Apple App Store or the Google Play Store.
Google Home App
Use the Google Home app to set up the following Nest cameras:
- Nest Cam (wired)
- Nest Cam with Floodlight
- Nest Cam (battery)
Nest App
Use the Nest app to set up the following Nest cameras:
- Nest Cam IQ Indoor
- Nest Cam IQ Outdoor
- Nest Cam Indoor
- Nest Cam Outdoor
2. Add Your Camera to the App with the QR Code
Choose the instructions that match the app you use to set up your camera.
Using the Google Home App
- Download the App: If you haven’t already done so, download the Home app from the Apple App Store or Google Play Store.
- Sign In: Open the Google Home app. If prompted, sign in with your Google Account.
- Add Device: Tap Devices ➡️ Add ➡️ Google Nest or partner device.
- Select Home: Choose the home you want to add your camera to, or select Add another home to create a new one. Then, tap Next.
- Select Camera Model: The app looks for nearby devices. When prompted, select the camera model you have as the device you want to set up.
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Scan QR Code: Use your phone’s camera to scan your camera’s QR code. You can also tap Continue without scanning and enter the setup code manually.
- Tip: If you don’t know where the setup code is, tap Find the code for help.
- Follow Setup Instructions: The app walks you through setup and installation.
Using the Nest App
If You're New to Nest
- Download the App: If you haven’t already done so, download the Nest app from the Apple App Store or Google Play.
- Create an Account: Open the app and create an account.
- Add Camera: On the app home screen, tap Add.
- Scan QR Code: Scan the QR code on the back of your camera. You can also tap Continue without scanning and type the numbers at the top of the QR code.
- Follow Setup Instructions: The app walks you through setup and installation.
If You Already Have an Account
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Open the Nest App: Open the Nest app.
- Note: If you have more than one home in your account, make sure that you first select the Nest home where you want to install your camera. Tap Menu in the top left of the home screen to change homes.
- Go to Settings: In the top right corner of the app home screen, tap Settings.
- Add Product: Select Add product.
- Scan QR Code: Scan the QR code on the back of your camera. You can also tap Continue without scanning and type the numbers at the top of the QR code.
- Follow Setup Instructions: The app walks you through setup and installation.
Add Your Camera to the Home App After Setup
After setup in the Nest app, you can add your Nest camera to your home in the Home app. This lets you control your camera and other compatible connected devices (like a smart bulb or Google speaker) in the same place.
3. Get More Help with Setup and Installation
During setup, the app lets you connect your camera to Wi-Fi, personalize settings, check the video quality, and more. If you have any issues, here are some quick tips.
Troubleshoot Issues During Setup
Help Messages and Codes
If a help message with a code appears in the app, get detailed troubleshooting help from our interactive troubleshooting tool for Nest cameras and doorbells.
Connection Issues
If you can’t find your Wi-Fi network, or if your camera has trouble connecting to the Wi-Fi, try these steps:
- Retry Connection: Wait a few minutes, then try to connect your camera again.
- Move Camera Closer: Move your camera closer to your Wi-Fi router to improve the signal.
- Reduce Interference: Reduce wireless interference.
- Restart Router: Try to restart your router.
- Manually Enter Network: If you have a hidden Wi-Fi network, you need to type in the network name (SSID) manually. For more tips, visit our Troubleshoot adding Nest camera to the app article.
Power Issues
Signs that your camera doesn't get enough power include:
- Your camera won’t turn on.
- You get a message or status in the app that tells you there isn’t enough power.
- Wi-Fi connection and video quality can be reduced when there isn’t enough power. Try these steps:
- Check Cable and Outlet: If your camera uses a cable to stay powered, check that the cable and power outlet work properly. Use another compatible cable or power outlet with your camera to check if it works.
- Recharge Battery: If your camera is battery-powered, recharge it when the battery is low. Ensure it’s seated correctly on its stand when you remount it.
Video Quality Issues
If your camera has video delays or lag, it’s usually a sign of a weak Wi-Fi connection or insufficient power. Try these steps:
- Improve Wi-Fi Signal: Move your camera closer to your Wi-Fi router to improve the signal.
- Reduce Interference: Reduce wireless interference.
- Check Power Supply: Ensure the cable and power outlet are working properly. Use another compatible cable or power outlet with your camera to check if it works.
- Recharge Battery: If your camera is battery-powered, recharge it when the battery is low. Ensure it’s seated correctly on its stand when you remount it. If your camera’s video is distorted, try these steps:
- Clean Lens: Dust off the camera lens.
- Adjust Angle: Angle the camera to avoid direct sunlight.
- Protect from Weather: Place your camera somewhere shady and protected from extreme weather conditions. While outdoor cameras are built to work outside, extreme temperatures can affect video quality. For more tips, visit our Troubleshoot Nest camera video distortion article.
Get More Installation Help
The app provides basic installation instructions to mount or install your Nest camera. For more detailed instructions, select your camera below.
Install or Mount Nest Cam (Battery)
The Home app provides detailed instructions for installation. You have a few basic choices for installation:
- Wall Mount: Use the included wall mount.
- Stand: Use the Nest Cam stand (sold separately).
- Third-Party Mount: Use any third-party mount with a 1/4"-20 thread, though it may affect performance. Watch the installation video.
Install with the Stand
The optional Nest Cam stand is ideal for placing your camera indoors on a shelf, desk, or counter. Just connect the camera to the stand and plug in the power cord. The stand provides continuous power, required for 24/7 video history if you have a Nest Aware Plus subscription.
Install with the Magnetic Mount
The magnetic mount gives you a couple of options:
- Metal Surface: The magnetic plate can hold your camera on a metal surface (like a refrigerator) inside or outdoors, without screws.
- Wall Mount: Attach the wall plate with screws, then secure the magnetic plate onto the backplate. Both options allow for power with any accessory like weatherproof cables or battery power.
Use the Secure Loop
If placing your Nest Cam higher than 6.5 ft (2m), use the secure loop accessory to prevent the camera from falling if knocked off the mount. If not included, contact support to request one or use the Wasserstein anti-theft mount available on the Google Store. Installation Steps:
- Screw Loop: Screw the end of the loop into the threads on the bottom of the camera by hand, then tighten with a flat head screwdriver.
- Attach Loop: Place the loop around the magnetic mount where it meets the wall. The loop should slip behind the faceplate.
- Tighten Loop: Pull the tab to tighten the loop until it’s snug, ensuring the tab is accessible for easy camera removal for charging.
- Mount Camera: Place your camera on the magnetic plate.
- Check View: Confirm the camera covers the desired view in the app.
Install with the Weatherproof Cable
Use the weatherproof cables to keep your camera plugged in, even outdoors. Available in 16 ft (5 m) or 33 ft (10 m) lengths, they can be plugged into a weatherproof outlet and come with clips, screws, and wall anchors for a clean install. Paint the cables to blend in. Purchase from the Google Store.
Tools Needed for Installation
- Power Drill and Bits: To drill holes in the wall.
- Phillips Screwdriver: For screw insertion.
- Ladder: To reach higher mounting locations.
- Caulk and Caulk Gun: For sealing holes to prevent leaks.
- Tape Measure: For measuring accurate placements.
- Pencil: For marking drill points.
- Level: For ensuring level installation.
Install Nest Cam with Floodlight
The Home app guides you through the installation process. Follow the instructions carefully for proper setup. Watch the installation video. Steps:
- Turn Off Power: Ensure power is turned off at the breaker.
- Mount Floodlight: Mount the floodlight with screws.
- Connect Wires: Use the provided wire connectors to connect your camera’s wires to the corresponding wires in your junction box.
- Install Floodlight: Follow app instructions for installation.
- Turn On Power: Turn power back on at the breaker.
- Adjust Floodlight: Adjust your floodlight settings in the Home app.
Install Nest Cam (Wired)
Nest Cam (wired) can be placed on a flat surface like a shelf or wall-mounted. Detailed instructions are in the Home app. Watch the installation video. Steps:
- Place Camera: Place the camera on a flat surface, ensuring it covers your desired view.
- Mount Camera: Use screws to mount the camera on a wall.
- Adjust Camera: Adjust the camera angle for the best view.
- Check View: Confirm the camera covers the desired view in the app.
Installation Tips and Safety
- Adhere to Local Privacy Laws: Ensure that you follow local privacy laws regarding video surveillance.
- Protect Your Privacy: Learn how to protect your privacy.
By following this comprehensive guide, you can set up and enjoy the benefits of your Google Nest camera with ease. If you encounter any issues, refer to the troubleshooting tips and links provided for additional help. Enjoy enhanced security and peace of mind with your Google Nest camera.
Link:
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