Return and Refund Policy
Thank you for your purchase. We hope that you are pleased with Plattino Universe’s quality. However, if you are facing any issues with your purchase, you may return it to us for a full refund or store credit.
Please read below for more information on our return and refund policy.
General Return policy
1. The applicable return window for products purchased at Plattino Universe is 7 days. You may initiate a return request within the first 7 days of receiving your items.
2. For a product to be eligible for a return, it must be new, unopened, and unused, with all the original packaging and all tags and labels attached.
3. You cannot return products marked as "non-returnable" on the product detail page.
4. To initiate the return process, please email us at firstname.lastname@example.org with:
- Your order number
- The reason for returning the products
- Visual proof of the product to ensure that it was not opened or damaged
5. After receiving your return request, we will process your request and arrange a return pickup service from your address (pick up service only available in Dubai).
6. Once received, the items will be checked by our team to assess if you are eligible for an exchange or a full refund.
1. After receiving your return and inspecting it for the claimed issues, we will process your refund. The inspection process may take up to 7 days.
2. Once approved, Customers may opt for a bank transfer or store credit for their refund method. For bank transfers, it may take up to 10 days for the refund to appear on your bank statement, depending on your bank.
If you have received a non-returnable item in a damaged or defective condition, you may contact us directly within the first 7 days of receiving your item.
Items may not be eligible for return in some cases including:
Customers are not satisfied with the model chosen or the color of the product.
Customer placed an incorrect order or purchased the incorrect model
We DO NOT accept returns of used products unless there is a manufacturing defect and under warranty.
We DO NO accept returns on gift cards.
If you have any queries concerning our return policy, please contact us at email@example.com or 04-3889869.